Controlling your mail

If you want to stop receiving unaddressed mail delivered by Royal Mail to your home you can do so by contacting us at the address below. However, there are a few things you should consider before doing this:

1. The opt out service only relates to unaddressed mail. Royal Mail is still legally obliged to deliver all addressed mail, which includes mail that is addressed “To the Occupier” (or with any other generic recipient information), as well as mail that is personally addressed to you by name.

2. It is not possible for Royal Mail to separate material you don’t want from material that you do want, such as advertising offers or leaflets from Central and Local Government and other public bodies. Opting out from Royal Mail Door to Door stops all unaddressed items from being delivered by us (although we would work with Government to get a message to every UK address in exceptional circumstances). Election material is not delivered by the Door to Door service and is therefore not affected by this opt out.

3. Opting out means no one at the address will receive unaddressed mail items - is this acceptable to everyone living at the property?

4. Please be aware that Royal Mail delivers a minority of the total volume of unaddressed mail items in the United Kingdom.  The opt out will not cover any other distributors, who will continue to deliver unaddressed mail items. Opting out of Royal Mail Door to Door deliveries will not necessarily reduce by a significant amount of the number of items that you will receive, as there are other carriers in the market place.

If you would like to stop any other unwanted communications please visit mpsonline.org.uk(new window) which provides details on all other preference services, or call 0845 703 4599.

If you wish to opt out of receiving Door to Door mail items, please send or email your name and address to the address below:

Freepost RSTR-YCYS-TGLJ
Royal Mail Door to Door Opt Outs
Kingsmead House
Oxpens Road
OXFORD
OX1 1AA

or email: optout@royalmail.com

We will then send an opt-out form to your address, which you must sign and return. We do this for security reasons - to verify that those resident at the address have requested the ‘opt out’.

Once you’ve returned this form, Royal Mail will stop delivering unaddressed items to your address within 6 weeks.

The opt-out will last for a period of two years from the date that we have received your opt-out form. If you wish to continue your opt-out after the two-year period you can do so by contacting us via email at optout@royalmail.com or via telephone on 01865 796964, or at the address above.