If you’ve received a card saying we are holding an item for you, we can arrange to redeliver it to your address or another address free of charge. For an additional £1.50 charge we will deliver it to your local Post Office®

We can redeliver your item to your address on a day that is convenient to you, free of charge.

Please note: if you have more than one item for redelivery, please complete one request for each item.

With the exception of Special Delivery and Royal Mail Tracked services, we can deliver your item to a different address within the same postcode area, e.g. a neighbour's house, free of charge.  A postcode area is determined by your local Delivery Office, and is the area that they deliver to.  We cannot redeliver to an address outside of this area.  In most cases, for example, if you live in SE25 the same postcode area would be any other postcode starting with SE25.

For an additional fee of £1.50, you can arrange for your item to be delivered to a participating local Post Office® branch, where you can collect it anytime after midday on the requested delivery date.