| On 14th January 2013, we updated our Dangerous Goods policy in compliance with transport regulations. We have amended our terms and conditions to reflect our updated policy. This affects what you can and can’t send in the post. Please see royalmail.com/termschanges for further information. |
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All Royal Mail products and services are subject to terms and conditions, most of which are available for you to view online.
The Royal Mail general terms and conditions cover the following products. Just click on any of the links.
Printed Postage Impressions (PPI) licence
Specific terms and conditions for marketing, publishing and general correspondence products
- Advertising Mail
- Sustainable Advertising Mail
- Advertising Mail with Response
- Publishing Mail
- Business Mail
- Packets
User guide for marketing, publishing and general correspondence
Specific terms for International Contract Service
- International Tracked and Secure services (Contract Airsure and Contract Signed For)
- International Mixed Mail
- International Letters
- International Flats
- International Packets
- International Destination Sort including M-bags
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Other services covered by the General terms & conditions;
- Early Collect™
- Early Extraction™
- Pre Sorted Delivery
- Royal Mail Tracked™
- Special Delivery™
Other Royal Mail products or services terms and conditions
Click on any of the links below for further information on the products. You will find the terms and conditions in the ‘Details’ tab. None of these products are covered by the Royal Mail general terms and conditions.
- Door to Door
- International Stamped Response
- Mail Collect
- Mailshotsonline – go to Registration then Terms and Conditions
- Mails Verification On Site (PDF, 50KB)
- Responsivate™ - go to “Find out how Responsivate can help your mail packs”
- Clear Prospects™
- Safebox™
- Smilers® – go to “Download the Smilers® order form”
- Sameday
- Smartstamp® – go to “Read the money back guarantee terms and conditions”
- Timed Delivery
- Royal Mail online services terms and conditions
- Royal Mail Despatch Manager Online
- Callers Service
- Customer Collections including Single Collections
- Diversion
- Floor Fees
- Forwarding
- Keepsafe™
- Business Keepsafe™
- Local Collect Business
- PO Box®
- Private Post Box
- Private Roadside Letter Box
- Response Services
- Redirection
- Selectapost™
Non-contract products and services
Some Royal Mail services have their charges, terms and conditions detailed under ‘Schemes.’ These schemes are made under statute, which means that it is not necessary for our customers to have a contract with us when they use any of the services included in these schemes. There are five Schemes made and published under the Postal Services Act 2000, which cover the following products:
Royal Mail United Kingdom Post Scheme
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1st Class mail2nd Class mailRoyal Mail Standard ParcelsLocal Collect (Social)Articles for the BlindRecorded Signed ForSpecial Delivery Next DayPetitions and Addresses to the SovereignPetitions to Parliament & AssembliesPoste RestanteProof of DeliveryReturn to Sender
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Proof of Delivery
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Return to Sender
- Standard Service Parcels
- Franking
Other relevant information
Royal Mail Group Ltd is a company registered in England and Wales, number
4138203, registered office 100 Victoria Embankment, London, EC4Y 0HQ
Royal Mail Group VAT registration number: GB243170002.
