- You purchased an item from our online shop, but it arrived damaged.
- You’re disappointed with the quality of an item you purchased online and would like to return it for a refund.
- We’d like to apologise if your purchase wasn’t what you were expecting and assure you that you can receive a full refund.
- Just return the item to us, in full and in the same condition you received it, within 14 days. We’ll offer you a full refund or exchange it for another item at no extra cost.
Send your item to:
The Returns Stock Manager,
21 South Gyle Crescent,
Please include the despatch note that accompanied your order.
- Alternatively, if you’d like to speak to someone about your item or refund request, call us 08457 782 677. Lines are open from 8.30am to 5.00pm, Monday to Friday.